call center job in Lahore There are numerous call center job opportunities in Lahore in 2024, covering a wide range of roles:
Call Center Agent: Positions are available for fresh and experienced candidates, with salaries ranging from PKR 25,000 to 60,000. Strong communication skills are often required for inbound and outbound customer service roles
Customer Service Representatives: call center job in Lahore Companies like Perfect IT (Pvt) Ltd. and others are seeking agents for sales and customer service roles, particularly in travel and digital marketing sectors
Team Lead & Supervisory Roles: Senior positions, such as Call Center Team Lead for international campaigns, offer leadership opportunities in overseeing diverse teams
call center job in Lahore For further details, platforms like Jooble and Rozee.pk list the latest vacancies
details for call center job in Lahore, Pakistan, 2024
In 2024, several call center job opportunities are available in Lahore, Pakistan. These roles cater to various industries such as telecommunications, customer service, travel, and digital marketing. Here are some details:
Available Positions:
Call Center Agent:
Responsibilities: call center job in Lahore Handle inbound and outbound calls, assist customers with inquiries, provide support, and resolve issues.
Skills Required: Excellent communication, especially in English, customer service experience, and the ability to work night shifts.
Salary: Ranges from PKR 25,000 to PKR 60,000 based on experience
How do you get hired in a call center?
To get hired in a call center, follow these steps: call center job in Lahore:
- Prepare Your Resume:
Highlight relevant customer service or sales experience if you have it.
Emphasize strong communication and interpersonal skills, as these are crucial in a call center environment. - Search for Job Openings:
Look for job postings on platforms like Rozee.pk, Indeed, LinkedIn, and company websites.
Apply to positions such as Call Center Agent, Customer Service Representative (CSR), or Tele Sales Representative (TSR). - Prepare for the Interview:
Call centers often focus on your ability to communicate effectively. Practice responding to common customer service scenarios.
You might be asked to do a mock call during the interview to demonstrate your problem-solving and communication skills. - Showcase Relevant Skills:
call center job in Lahore Language Proficiency: Be prepared to demonstrate fluency, especially in English, if the call center serves international clients.
Patience and Empathy: Highlight your ability to handle difficult customers calmly and professionally. - Ace the Training Process:
Many call centers provide extensive training. Show enthusiasm for learning new software tools, company policies, and handling customer inquiries. - Availability for shift work:
Many call centers, especially those handling international clients, require flexible work hours, including night shifts or weekends. Mention your availability during the interview.
call center job in Lahore By preparing accordingly and emphasizing your communication skills, you increase your chances of being hired.
How much can we earn from a call center in Pakistan?
call center job in Lahore The earnings for a call center agent in Pakistan can vary depending on experience, location, and the nature of the work (domestic or international campaigns). Here’s a general breakdown:
- Entry-Level Positions:
call center job in Lahore Fresh graduates or candidates with minimal experience can expect to earn between PKR 25,000 and PKR 40,000 per month.
This is common for domestic call centers or basic customer service roles. - Experienced agents:
With 1-2 years of experience, agents may earn PKR 40,000 to PKR 60,000 per month, especially if they work in sales or handle international clients (e.g., US, UK campaigns). - Team Leads & Supervisors:
Team leads or managers with a few years of experience can earn PKR 70,000 to PKR 100,000 or more, depending on the company and responsibilities. - Bonuses and Commissions:
Call centers often offer commissions or performance bonuses, especially for roles in sales or target-driven positions. This can significantly increase monthly earnings.
Higher earnings are generally offered by call centers dealing with international markets due to currency differences and the higher demand for proficient English speakers
How do I work a call center at home?
Working from home as a call center agent can offer flexibility and convenience. Here’s how you can get started:
- Find a Remote Call Center Job:
Look for remote job postings on platforms like Rozee.pk, Indeed, LinkedIn, or company websites.
Search for positions such as “work-from-home call center agent” or “remote customer service representative.” - Verify that you have the required tools.
Computer: A reliable desktop or laptop is essential.
Headset: A good-quality noise-cancelling headset with a microphone for clear communication.
Stable Internet Connection: A fast and reliable internet connection is crucial, typically with a minimum speed of 10 Mbps.
Call Center Software: Depending on the job, you may need to install software like VoIP services (e.g., Skype, Zoom), CRM tools (like Zendesk, Freshdesk), and other customer service platforms. - Prepare a Professional Workspace:
Set up a quiet, distraction-free environment where you can take calls without interruptions.
Ensure proper lighting and a comfortable chair, as you may work long hours. - Apply to Companies Offering Remote Call Center Roles:
Companies like Concentrix, Telenor, and various BPO firms often offer remote call center jobs.
International companies, especially those based in the US or UK, may have openings for night shifts in Pakistan due to time zone differences.